Frequently Asked Questions
Everything you need to know about shopping at the Lake Elsinore Storm Official Store.
How long will it take for my Storm gear to ship?
Standard orders are processed within 2-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via USPS or UPS.
What is your return policy for apparel and merchandise?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that game-worn memorabilia and clearance items are final sale.
Do you offer international shipping for fans outside the US?
Yes, we ship Thunder-approved gear worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How can I ensure I am ordering the correct size?
Each product page includes a detailed sizing chart. Our jerseys and tees generally follow standard athletic sizing, but we recommend reviewing the specific measurements before purchasing.
Can I pick up my online order at The Diamond stadium?
Yes, we offer an 'In-Store Pickup' option at checkout. Once your order is ready, you will receive an email notification to pick it up at the Storm Team Store during regular business hours.
Are the jerseys sold online the same as the ones worn on-field?
We offer both 'Authentic' jerseys, which match the specifications of on-field player uniforms, and 'Replica' jerseys, which offer a similar look at a more accessible price point for fans.